Did Meta's AI read private messages? Company says noPavel Danilyuk · Pexels
Ethics

Did Meta's AI read private messages? Company says no

A journalist claims Meta's new AI assistant accessed his private messages without permission. Meta disputes the claim, saying this shouldn't be possible. Here's what happened.

3 min read•TechCrunch AI•September 30, 2026

Meta is pushing back against claims that its new AI assistant, called Muse, secretly read a journalist's private messages. The journalist said the AI accessed his Messages app (Meta's text messaging service) even though he had turned off the setting that would normally allow it. This raises a serious question: can AI systems access your personal data without your permission?

What is Muse? Muse is an AI agent — think of it as a digital helper that can perform tasks on your device, similar to how you might ask an assistant to check your calendar or send an email. The difference is that an AI agent can do these things more independently, without you spelling out every step. It works on Mac computers and is part of Meta's growing effort to build AI tools that do practical work for you.

What went wrong? According to the journalist, Muse read through his private conversations even though he had disabled the permission that should allow it to access Messages. If true, this would mean the AI bypassed a safety setting — a potential privacy breach. Meta's response is clear: that's not how Muse works. The company says the AI cannot access Messages without explicit, active permission from the user. Meta suggests the journalist may have misunderstood what happened, or that the setting wasn't actually turned off.

Why this matters to you: This dispute highlights a growing concern as AI becomes more powerful and integrated into our daily lives. We're trusting these systems with access to our photos, messages, and personal information. Even if Meta is correct this time, the incident shows why it's crucial to understand what permissions we're giving to AI tools — and why companies need to be crystal clear about how their systems work. The debate also underscores the need for better transparency and safeguards as AI agents become more capable.

Original source: TechCrunch AI

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